There is a bug in one of Hoop’s new wearables, so the company is releasing alternatives
According to the new screenless from Whoop, the fitness-centric Hoop MG wearable could make the device useless, which could make the device useless. Android Police and Techissuestoday. Whoop launched Whoop MG and Whoop 5.0 in early May, the company’s first major hardware version since launching Whoop 4.0 in 2021.
According to complaints about Whoop’s community forum and X, after setting up Hoop MG, the wearables can mysteriously become unresponsive after a few hours, refusing to connect to a smartphone even if the fee should be charged. “I wore it for about 20 hours or so, but then it suddenly disappeared from the app, without the lights of the sensors, nothing appeared in the app,” a new Hoop MG owner shared on Reddit. On the company’s forums, Whoop recommends trying things like charging an MG, reconnecting it to your phone, or resetting a wearable to see if it will fix the problem. Hoop owners were also instructed to contact Hoop’s support team and reported multiple errors Hoop MG owners reported that they were being sent to replace wearable devices.
Hoop told Engadget about the report on the issue”[misrepresent] The overall performance and reliability of our new Hoop equipment. “The issues with the new Hoop MG or Whoop 5.0 have been rare and isolated so far, affecting a few members.” For members reporting the issue, Hoop said “quickly replaced their devices. If the replacement takes more than a day to arrive,” he said. [Whoop] Make sure that no membership fees are charged at any time without working equipment. ”
Unlike other companies, Hoop doesn’t want customers to buy fitness trackers and then pay for subscriptions; Hoop’s subscription fee includes its hardware. With Whoop 5.0 and Hoop MG, the company also wants to expand the number of metrics it tracks to just activity and sleep tracking to real-time stress monitoring, and for MG, blood pressure and ECG readings. However, the features you will be able to access ultimately depends on the wearable device you have and the subscription you pay for.
Prior to this issue, Hoop was also found to reject free hardware upgrades to existing customers, after it was suggested it send new wearables to anyone who has been six months or more. A few days later, Hoop reversed the decision.
Updated, May 24, 2025, 2:08 PM ET: The post has been updated, including statements from Hoop.
