“They are just protecting themselves”: The Houston couple’s fight and victory – Fighting Wells Fargo deals against Wells Fargo. Here’s how you can block your online account
Jose Vasquez said he noticed his Wells Fargo Business account on January 27 when he noticed something suspicious – a pending direct compensation transfer price of $20,000. He immediately contacted the bank.
“I said, ‘Hey, please stop the deal. It’s still waiting. I don’t know. I don’t authorize this deal,” Jose told Fox 26 Houston in a story released on February 13.
He said Wells Fargo told him they would not stop trading, but instead let it log in to another account before opening the investigation. The next morning, Jose said he noticed other He did not authorize a $20,000 deal.
“The same thing happened last night, you have to stop it, and there’s another $20,000 in less than 24 hours,” he said.
Here’s what happened to the couple’s money, and some tips on how to protect themselves from similar fates.
According to Fox 26, Jose and his wife Amanda jointly own a Houston-area company called Grindstone General Contracting to contact police to open a criminal investigation.
The couple said authorities sent the subpoena to the bank where a direct compensation account in Alabama is located and Wells Fargo. They also sent an affidavit to the bank detailing the fraud.
A few days later, the couple said Wells Fargo’s investigation determined that there was no fraud. Both are confused and cannot understand why the bank allows the second transaction after warning of the first transaction.
“They didn’t hear us and didn’t want to understand,” Amanda said to Fox 26. They are just protecting themselves. ”
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According to local broadcasters, Wells Fargo still has to determine the fate of the money even if it is involved in the police. But in a follow-up report released on March 13, we learned that banks decided to return $40,000 to their business accounts.
The couple promotes media attention by promoting media attention.
“We are able to make a sound and a little justice because of people like you,” Jose said.
Fox 26 shared the following statement from Wells Fargo: “We are proud to serve small business owners and sincerely apologize for the experience of the Vasquez couple. After a thorough additional review of this complex fraud case, we will make our customers as a whole.”
Not everyone can help them get back the media when they suspect they are victims of fraud, so if you happen to you, everyone must take steps to try to protect themselves and respond to suspicious activities.
According to the FTC, one of the best ways to keep your online account secure is to use a strong password. These are usually 16 characters or more, with upper and lower letters, which may include numbers and symbols. They would have been hard to guess, which helps ensure that no one has unauthorized access to your account.
Setting up two-factor authentication is another security step you should take. This adds extra security by asking you to enter a code on top of your login credentials to access your account. Most platforms will send you this code via email or text message, but the safest way is to use an authentication app on your smartphone.
You should also keep the security software and browser software of your device up to date to prevent vulnerabilities, encrypt your WiFi network to prevent unauthorized access, as it is the gateway to the device and locks the computer and phone screens when not in use. The more difficult it is for criminals to access your account, the less the problem is.
Sign up for an alert, so it is also a good idea to notify you of unusual account activity in case someone visits your account.
If you do suspect or have been warned of fraudulent transactions, you should report them immediately. Once you provide notice to the bank or credit union about authorized transactions, according to the Consumer Financial Protection Bureau, it usually has 10 business days to conduct a survey and 3 business days to report its survey results. The bank must also correct the error within the working day of the determination.
Of course, the Vasquez family said they reported the deal immediately, but they were still hurt. In the digital world, it is difficult to prove your case. However, if you follow the tips above, you should be able to limit your exposure to bad actors.
This article provides information only and should not be construed as advice. It is without any warranty of any kind.
