Teleperformance SE is the largest call center operator on the planet, and it proposes a way to mask the fact that India operates in India, which is powered by customers who provide their latest iPhone or Galaxy devices.
In a new Bloomberg report, Eterperformance shared that it invested $13 million in Sanas, an AI startup. Sanas has created technology that focuses on “reducing accent discrimination.” As teleporty, the technology can “neutralize” the accent.
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“When you have Indian agents, it’s sometimes hard to hear, understand,” Teleperformance deputy chief executive Thomas Mackenbrock told Bloomberg in an interview. Mackenbrock said AI technology could “eliminate the accent of Indian speakers with zero incubation period”.
Mixable light speed
Sanas’ Accent neutralization technology currently works on Indian and Philippine accents. The company said it is deploying it for other accents, such as those found in Latin America.
AI boot also provides the ability to remove background noise to further mask any form of ambient noise from call center employee locations that may abandon its location based on.
Transmission instructions, it also uses AI tools for more common AI tasks such as transcribing phone calls and mentoring new employees. The company announced it would invest another $104 million during the investor call.
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